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Manager, Business Analytics

Rover

Rover

IT, Sales & Business Development, Data Science
Seattle, WA, USA
Posted on Thursday, June 1, 2023
Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Who we're looking for:
The Operations Analytics Manager will manage a team of fast-paced business analysts based in Seattle who support our global operations team in the US and Barcelona. Global operations at Rover encompasses multiple teams, all focused on providing time-sensitive, quality support for pets, owners, and sitters. Our direct operations partner teams include the following: Customer Experience, Risk/Fraud, Operations Program Management, Trust & Safety Product/Policy/Support, and FP&A.
We are looking for a leader who can roll up their sleeves and own projects end-to-end and support our business partners directly, while at the same time bringing the team along and developing them through clear examples of your analytical skills that you display in your individual work.
Through building strong relationships with our business partners, you will define the analytics roadmap to help optimize our unit cost economics, identify and mitigate T&S risk on platform, and drive improvements in our data quality and engagement with internal self-serve reporting. In addition to helping drive these meaningful projects, you will mentor, develop and support direct reports in the team.
The Manager is responsible for prioritizing and leading a group of extremely hardworking analysts while also delivering on projects/analysis in an individual contributor capacity. They have an uncanny ability to provide and teach business narration based on using data; they set an example for their team in how to derive insights from our data that lead to action by owning projects and analysis and partnering with our operations partners directly; and have a demonstrated ability to identify inefficiencies within our infrastructure and processes. When the number of analytics requests outpaces the resources at hand, they excel at identifying and prioritizing the highest impact work. Most importantly, they will mentor and guide the team to distill their work into an easily digestible narrative that can be shared with the broader business.

Responsibilities:

  • Effectively lead, manage, and develop a high-performance team of business analysts
  • Partner with key operations business partners and contribute directly on analysis, new metric definitions, and business reporting as an individual contributor.
  • Manage sprint prioritization, roadmaps, and strategic initiatives for team
  • Analyze and narrate trends in core efficiency and performance metrics of the Rover global operations team and support the team in these efforts.
  • Regularly present to senior leadership regarding trends and insights related to core performance and efficiency metrics as well as decomposition of the underlying drivers to assist in the development of recommendations for the team.
  • Partner with diverse multi-functional teams (both non-technical and technical) including product, data infrastructure, and operations frontline support to ensure efficient flow of actionable information

Qualifications:

  • 6+ years business experience in analytics
  • Proficiency with SQL and data visualization tools (e.g. Mode, Periscope, Looker, Tableau, etc.).
  • Strong leadership examples, including experience mentoring less tenured analysts, reviewing code, prioritizing/delegating workload, and/or owning projects that touch multiple individual contributors within a team
  • Experience working side-by-side and collaborating with integrated teams of analysts, product managers, program managers, and operators as an embedded business partner.
  • Strong background in supporting data-informed decision-making in a fast-paced environment; You thrive in a business surrounding of constant iteration and change
  • Extensive experience with stakeholder management and helping define the project prioritization of cross-functional partners. In this role, you’ll be a trusted business partner across a wide set of stakeholders, both technical and non-technical (data infrastructure, product, operations, finance)
  • Strong technical, and SQL coding skills. You not only curate your own custom analysis, but you also feel comfortable coaching more junior team members.

Nice to Have:

  • At least 1 year of people management experience (preferably with teams of 2 - 4 individuals). As a people manager at Rover, you care deeply about your people and their career development.
  • 2+ years of experience supporting an operations organization
  • Experience working hands-on with Zendesk, Talkdesk, or work-force planning data sets
  • Experience in a two-sided marketplace
  • Familiarity with Python, R, or a similar computational language
  • Familiarity or hands-on experience levering dbt to construct data abstractions
  • An fundamental understanding of statistics or an eagerness to learn

Benefits of Working for Rover:

  • Competitive compensation
  • 401k Match
  • Equity (RSUs)
  • Flexible PTO
  • Competitive benefits package, including medical, dental, and vision insurance
  • Commuter benefits
  • Bring your dog to work (and unlimited puppy time)
  • Pet benefits, including $1,000 toward adopting your first dog or cat
  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
  • Regular team activities performed in-person and virtually
Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.
We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.