SeekOut
At SeekOut, onboarding is a critical moment in a customer's journey—and we're looking for an experienced Senior Implementation Consultant to own and optimize that first experience. This role is responsible for ensuring a smooth, high-quality onboarding process for new Commercial and SMB customers in the U.S. market.
You will partner closely with Customer Success Managers, Account Executives, Solutions Consultants, and end users to guide customers from sales handoff through go-live. You’ll work in a high-touch, fast-paced environment where coordination, empathy, product know-how, and proactive communication are essential.
This role is Bangalore-based, follows U.S. hours (night shift), and requires hybrid in-office presence at least three days per week.
What you will be doing:
Onboarding Execution & Coordination
Product Education & Enablement
Stakeholder Management & Communication
Process Improvement & Documentation
What you should have:
You will be a great culture fit if you are:
Category | Traits |
Customer Empathy | Patient, responsive, and proactive in supporting new users |
Project Management | Organized, deadline-driven, and able to juggle multiple accounts |
Product Enablement | Confident in delivering live walkthroughs and feature overviews |
Technical Acumen | Understands basic SaaS setup steps (SSO, integrations, admin config) |
Collaboration | Works effectively with CS, Sales, and Engineering to drive results |
Communication | Writes clearly, speaks concisely, and adjusts tone for stakeholders |
Process Thinking | Sees patterns and continuously improves onboarding playbooks |
Ownership | Drives timelines, tracks deliverables, and keeps customers moving |
SeekOut:
SeekOut is a high-growth, startup with headquarters in the Pacific Northwest. We empower companies to go beyond their existing tools to recruit diverse, hard-to-find, or unique talent. SeekOut was founded in 2017 by top executives and engineers from Microsoft with deep experience in search engines, messaging, machine learning, Artificial Intelligence, and natural language processing. Our AI-powered talent 360 platform enables talent acquisition teams to learn detail about any talent pool including hard to fill roles and the ability to source diverse talent. With best-in-class technology and breakthrough innovation, SeekOut pushes the boundaries of what’s possible with talent discovery, analytics, and engagement. SeekOut was recently added to the IA40 list for the top private companies building intelligent applications as well as GeekWire's Startup of the Year. SeekOut just made a January 2022 announcement about raising $115 million in Series C funding, and has been recognized as the number one Talent Intelligence Software and as the leader for Enterprise Diversity Recruiting software.
Additional Information
SeekOut offers great benefits including health/vision/dental, transportation subsidies, 401k, education budgets, ability to work remote, onsite parking (if/when we go back to the office), snacks/lunches, and more! We are an inclusive, open, energetic, caring team, that is learning and growing, pulling in the same direction to deliver out sized results, while still having fun.
If this sounds interesting, Apply Now, or learn more at seekout.io.
SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.
SeekOut is proud to be an equal opportunity employer. We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact HR@seekout.com.