SeekOut
We are looking for a Senior Customer Success Manager at SeekOut, you will own the full post-sale lifecycle for a portfolio of both commercial and SMB customers in the US market. This includes direct responsibility for adoption, retention, renewals, and expansion across your accounts.
You will serve as a strategic advisor to recruiting and HR leaders who rely on SeekOut’s AI-powered talent intelligence platform to attract, retain, and grow top talent. Your role is central to helping customers achieve outcomes aligned with their talent goals while driving long-term account value. This is a night-shift role (US hours), and recent experience working in US time zones is mandatory. The position is Bangalore-based and requires in-office presence at least three days per week.
What you will be doing:
Customer Lifecycle Ownership
Renewals, Retention & Expansion
Account Health & Risk Management
Strategic Enablement & Product Guidance
Cross-Functional Collaboration
Team Enablement & Mentorship
What you should have:
You will be a great culture fit if you are:
SeekOut:
SeekOut is a high-growth, startup with headquarters in the Pacific Northwest. We empower companies to go beyond their existing tools to recruit diverse, hard-to-find, or unique talent. SeekOut was founded in 2017 by top executives and engineers from Microsoft with deep experience in search engines, messaging, machine learning, Artificial Intelligence, and natural language processing. Our AI-powered talent 360 platform enables talent acquisition teams to learn detail about any talent pool including hard to fill roles and the ability to source diverse talent. With best-in-class technology and breakthrough innovation, SeekOut pushes the boundaries of what’s possible with talent discovery, analytics, and engagement. SeekOut was recently added to the IA40 list for the top private companies building intelligent applications as well as GeekWire's Startup of the Year. SeekOut just made a January 2022 announcement about raising $115 million in Series C funding, and has been recognized as the number one Talent Intelligence Software and as the leader for Enterprise Diversity Recruiting software.
Additional Information
SeekOut offers great benefits including health/vision/dental, transportation subsidies, 401k, education budgets, ability to work remote, onsite parking (if/when we go back to the office), snacks/lunches, and more! We are an inclusive, open, energetic, caring team, that is learning and growing, pulling in the same direction to deliver out sized results, while still having fun.
If this sounds interesting, Apply Now, or learn more at seekout.io.
SeekOut condemns discrimination, racism, and racial injustice in all forms. Committed to attracting and retaining a diverse staff, SeekOut will honor your experiences, perspectives, and unique identity. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are accelerating our efforts through our products and policies to take action and advance definitive, measurable policies and practices that eliminate racism and discrimination.
SeekOut is proud to be an equal opportunity employer. We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact HR@seekout.com.
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