Invest in your career with a Madrona-funded company.

As a technical writer and content designer at Spotnana you will work with cross-functional teams of designers, product managers, engineers and travel operations managers to shape the language used in our product and to build our help articles and documentation. We are looking for an experienced content professional who is independent, collaborative, detail oriented and can work on multiple initiatives both with design and operations teams.

Responsibilities

• Design, write, edit and improve content that makes our product on web and mobile easier to use. This includes interface language, product names, product flows, navigations and other content across Spotnana products and experiences
• Plan and build education and support materials for our help website and FAQs to help our users easily navigate our product and self-serve
• Work with our engineering team to write API documentation and any other help documentation needed for TaaS partners
• Collaborate daily with peers across disciplines, including product managers, engineering, design, travel operations and marketing teams to take products from conception to launch
• Edit and contribute to designs and content in Figma or other design tools.
• Demonstrate sound judgment and influence product decisions, team direction and strategy
• Independently and proactively identify and work on projects that span multiple teams that required content improvement
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Minimum Qualifications

• 6+ years’ experience writing technical content for web and mobile product experiences and technical documentation
• Proven systems thinking, detail oriented with aptitude and curiosity for learning our systems and product details
• Skilled at simplifying and communicating complex ideas in a simple manner to variety of audiences (both technical and non technical)
• Demonstrated experience leading projects with minimal direction and handling a large degree of ambiguity
• Design thinking, UX writing and communication experience
• Familiar with content tooling and/or front-end programming.
• Be a self-starter, motivated by an interest for developing the best possible content experiences

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.