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Senior IT Engineer

Spotnana Technology

Spotnana Technology

Palo Alto, CA, USA
Posted on Tuesday, November 21, 2023

Are you ready for the best destination of your career?

Spotnana is modernizing the infrastructure of the $1.4 trillion travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. With over $115M in funding from top tier investors, including ICONIQ and Madrona Venture Group, we are tackling the hardest problems the travel industry has to offer and we need your help.

Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:

  1. Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
  2. Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
  3. Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
  4. Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
  5. Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
  6. Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.

How you’ll make an impact

Reporting to the Head of Security, Trust & IT, this hands-on engineer will lead and develop IT services built to drive and optimize systems across established and future business processes. This role is based out of our Palo Alto office, and will support employees locally and globally.

What you’ll own

  • Manage the day-to-day needs of the Palo Alto office
    • Manage local area network and wifi
    • Manage conference rooms equipment and any special needs that may arise time to time
    • Manage on location IT assets
    • Provide in-person support as needed
  • Act as a senior IT engineer and contribute to company wide large IT projects
    • Assist in the evaluation and recommendation of new technologies or capabilities that can be applied across the organization.
    • Own the management of collaboration tools used by IT and Spotnana employees.
    • Help manage the configuration of Windows and macOS devices, managing vulnerabilities via effective patch management processes
    • Help streamline procurement processes with finance and legal teams
    • Educate our employees and your peers to use company tools effectively.
    • Contribute to our IT Wiki pages.
    • Participate in security incident response activities as needed
    • Support compliance goals such as SOC2, PCI and ISO27001
  • Act as backup to L1 support staff and own L2 Support areas during your Shift
    • Resolve day to day technical challenges both applications and hardware support.
    • Resolve IAM and Endpoint management related issues
    • Help define our IT support strategy, architecture, and processes.
    • Help write SOPs to make the employee experience consistent and best in class and reduce work on L2 Support Staff

Experience to bring with you

  • 7+ years previous IT engineering experience, preferably at a startup.
  • Strong problem-solving skills - you enjoy finding the root cause of a problem, not just a break fix solution
  • Experience in Identity and Access Management, Endpoint management (MDM), and asset management.
  • Understands best practices to securely manage third party SaaS applications like Slack, Google Workspace, and Notion.
  • Working knowledge of computer systems, security, network and systems administration, and VoIP systems.
  • Ability to thrive in an ambiguous and fast-paced IT environment, and work cross-functionality with a global team.
  • Can work collaboratively with stakeholders outside of IT and Security.
  • Time management skills with the ability to drive multiple projects forward.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Employee Experience is top of mind for you - you care about improving employee productivity and reducing friction with company tools and hardware.
  • You have a growth mindset. You enjoy mentoring and teaching others, and are an avid learner.

Let’s talk compensation

Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position’s compensation range based on their skills, experience, qualifications, and other job-related specifications.

The annual cash compensation for this role is: $140,000-$160,000

We care for the people who make everything possible - our benefits offerings include:

  • Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
  • Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
  • Pre-tax flexible spending account options for health, dependent care and commuter expenses
  • 20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown
  • Up to 26 weeks of Parental Leave
  • Monthly cell phone / internet stipend
  • Additional benefits including access to RocketLawyer’s online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more.

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.