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Software Engineer, Twilio

Spotnana Technology

Spotnana Technology

Software Engineering
Posted on Thursday, March 28, 2024

Are you ready for the best destination of your career?

Spotnana is modernizing the infrastructure for the multi-trillion-dollar travel industry. Our groundbreaking travel platform powers next-generation travel experiences for Fortune 100 companies and the world’s leading airlines, hotel chains, technology providers, and financial services firms.

We are tackling the hardest problems the travel industry has to offer, and we need your help. Join us in our quest to make travel effortless so it’s easier for everyone to build deeper connections, stronger teams, and unforgettable memories.

Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:

  1. Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
  2. Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
  3. Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
  4. Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
  5. Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
  6. Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.

Experience to bring with you:

  • Design, build and implement custom solutions on Twilio Flex platform
  • Collaborate with clients to understand their requirements and design custom IVRs (Interactive Voice Response)
  • Implement call routing and queueing strategies to ensure optimal call handling
  • Create custom plugins and integrations to enhance the Twilio Flex platform
  • Develop custom user interfaces for agents, managers and customers
  • Debug and resolve technical issues with Twilio Flex solutions
  • Stay up to date with the latest developments in Twilio Flex and cloud contact center technology
  • Should have experience in using Twilio products such as Programmable Voice, SMS, Video, Chat and Studio
  • Collaborate with other team members, including Product leadership, influence, own, and improve Flex platform
  • Experience with Micro Frontend architecture and implementation
  • Translate architecture vision into concrete system designs
  • Work closely with Development team to deliver agreed scope of work

Minimum Requirements:

  • 3+ years of professional experience for Sr. React/Twilio developer
  • Have had experience building and maintaining products that integrate with the Twilio platform
  • Extensive React & Redux experience.
  • Extensive Node.js experience
  • CSS frameworks such as Bootstrap
  • Typescript or modern JavaScript
  • Unit and Integration Testing
  • Understanding of SOLID design principles & secure coding practices
  • Web-services, 3rd party APIs, tools such as Postman, SoapUI & Fiddler
  • WEB API, RESTful services
  • You have built and maintained a REST API and know your 418 response from a 422 Have an understanding of functional css and have had experience using css frameworks like Tailwind.
  • Ability to work in a hybrid team environment so someone who is self- motivated and self-managing, with excellent organizational skills Nice to have
  • We love testing and hope you do too, so experience with React testing libraries like Jest would be a bonus
  • Good communication skills.

Let’s talk compensation:

Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity, and comprehensive benefits. Our market-based compensation approach uses data from trusted third-party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position’s compensation range based on their skills, experience, qualifications, and other job-related specifications.

We care for the people who make everything possible - our benefits offerings include:

  • Equity in the form of stock options provides partial ownership in the company so you can share in the success of the company as it grows
  • Comprehensive benefit plans covering medical for self, spouse, children, and parents, Free doctor consultations, and an Employee assistance program effective on your hire date.
  • 18 Privilege leaves, 12 casual/sick leave days per year in addition to twelve company holidays, four company recharge/wellness days, and an end-of-year company shutdown
  • Up to 26 weeks of Parental Leave
  • Monthly cell phone/internet stipend
  • Meal allowance
  • Wellness/Gym Reimbursement
  • Relocation assistance to new joiners
  • Employee retirement planning, such as corporate NPS and EPF
  • Corporate Udemy license to all employees to access a variety of learning programs

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.