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How you'll make an impact

As a Senior Account Manager, Global, you’ll be the strategic lead for a flagship global client, owning the post-sale relationship and driving adoption, retention, and expansion. Acting as the client’s trusted advisor, you’ll deliver measurable value, build deep executive relationships, and ensure Spotnana is positioned as a mission-critical partner.

What you'll own

• End-to-end relationship management for a high-value global enterprise
• Executive engagement, including QBRs, EBRs, and strategic planning sessions
• Enterprise onboarding and integration programs across complex systems
• Enablement initiatives to drive adoption and long-term platform success
• Upsell, renewal, and expansion strategy across global business units
• Escalation ownership, partnering with Support and Engineering to resolve issues
• Performance tracking and reporting: usage, ROI, NPS/CSAT, revenue forecasts
• Internal collaboration with Sales, Product, Marketing, and Implementation teams to drive unified account strategy

Experience to bring with you

• 7+ years managing global enterprise accounts in SaaS or tech
• Proven success with executive stakeholders and complex post-sale cycles
• Deep understanding of platform integrations and enterprise tech environments
• Strong data fluency: dashboards, forecasting, KPIs, ROI analysis
• Exceptional communication and cross-functional influence
• Comfortable balancing strategy and hands-on execution in a fast-moving org

Nice to have:

• Salesforce or other CRM expertise
• Experience with global implementations or project frameworks
• Multilingual or international client experience

Let’s talk compensation

Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash (salary + annual performance bonus), company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position’s compensation range based on their skills, experience, qualifications, and other job-related specifications.

The annual cash compensation for this role is: $150,000 - $170,000

We care for the people who make everything possible - our benefits offerings include:

• Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• 20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone / internet stipend
• Additional benefits including access to RocketLawyer’s online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more