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Manager, Solutions Architecture



United States · Remote
Posted on Friday, February 9, 2024

Tigera provides active, zero-trust based security for cloud-native applications running on containers and Kubernetes. Its Cloud-Native Application Protection Platform (CNAPP) prevents, detects, troubleshoots, and automatically mitigates exposure risks of security issues in build, deploy, and runtime stages.

Tigera is the creator and maintainer of Calico Open Source, the most widely adopted container networking and security solution. The company’s software powers more than 100M containers across 2M+ nodes in 166 countries, and is supported across all major cloud providers and Kubernetes distributions.

As our team grows, we are looking for colleagues who not only share our passion for this work and growing our company, but who will also strengthen our company values and help ensure that Tigera remains a great place to work. At our core, our focus is on our customers, who are the heroes of our story; on aiming high and staying nimble in how we get there; on continuous learning to drive our success; and on respecting, collaborating, and supporting each other on a daily basis.

If you are looking to help make a substantial impact, and our values and products align with your vision of your career growth, we want to hear from you!

Your Role

Tigera is looking for a highly skilled and motivated Manager of Solutions Architecture who has experience engaging with users early in their adoption cycle, ensuring their solutions are architected for success, supporting implementation from concept through production, and managing the people and processes to ensure consistent excellence across the entire customer base. You will be responsible for managing a team of solution architects, revising as needed the internal and external training capabilities that will allow us to scale. The ideal candidate would be a "player-coach" combining strong leadership and current hands-on technical skills.

You will serve as a product and industry expert, taking a consultative approach to identifying customer pain points and driving toward technical alignment.

This is a great chance for the right individual to get into a high-growth environment. The role is remote unless you are based in one of our office locations in which case it will be hybrid (2 days from the office)

You Will

  • Lead, hire, develop, train, mentor, and manage the pre-sales solution architect team.
  • Foster a collaborative and high-performance team culture.
  • An ability to “lead from the front” and a willingness to act as both player and coach to help your team secure the technical win will be key to your success
  • Assist potential customers with demos, qualification, architecture, PoCs, and lab trials with the goal of moving them to a successful deployment of the Tigera solution
  • Work closely with the sales team to understand customer requirements and align technical solutions with business needs.
  • Collaborate with sales leadership to develop sales strategies and plans.
  • Possess in-depth knowledge of the organization's products or services.
  • Stay updated on industry trends, competitor offerings, and emerging technologies.
  • Oversee the development of technical solutions and proposals that effectively address customer needs.
  • Collaborate with other departments, such as marketing, product management, and customer success, to ensure a unified approach to customer satisfaction and product success.
  • Work with marketing and sales teams to develop technical sales collateral, presentations, and other materials.
  • Establish and monitor key performance indicators (KPIs) for the solution architect team.
  • Analyze performance data to identify areas for improvement and implement strategies for enhanced effectiveness.
  • Conduct hands-on workshops once a month in your region that help spread the word and educate people on Tigera’s solutions.
  • Be part of the team that generates blog posts that are technical in nature.
  • Travel as needed to customer locations..

You Have

  • 7+ years experience in a customer-facing role, at least 3 of which were in a team leadership position
  • Ideally combined background of pre- and post-sales experience
  • Experience managing all aspects of the team, including hiring, coaching and development, regular 1:1 sessions, and annual reviews
  • Previous experience as a pre-sales engineer, supporting a complex software sales cycle to DevOps, NetOps, SecOps.
  • Strong technical skills, covering some of the following (the more the better): networking, security, orchestration, ‘cloud’ infrastructure, and/or scale-out/big-data environments.
  • A deep technical understanding, including hands-on experience, of cloud and container technologies (such as AWS, GCE, Azure, Docker and Kubernetes) and microservices deployment patterns
  • Experience with security, compliance, and/or InfoSec skills is strongly preferred
  • Experience with Kubernetes is a plus
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree; preference for computer science or related degrees

With offices in San Francisco, San Jose, Vancouver (Canada), Cork (Ireland), and London (England), we have a thriving team of diverse individuals from all over the world. We believe in a collaborative, flexible work environment based on respect for, and commitment from, every employee. We also offer a competitive compensation package along with full health, vision, and dental benefits. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration, and teamwork, make Tigera an awesome place to work.