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Customer Success Engineer



Customer Service, Sales & Business Development
Toronto, ON, Canada
Posted on Tuesday, April 23, 2024

Tigera provides active, zero-trust based security for cloud-native applications running on containers and Kubernetes. Its Cloud-Native Application Protection Platform (CNAPP) prevents, detects, troubleshoots, and automatically mitigates exposure risks of security issues in build, deploy, and runtime stages.

Tigera is the creator and maintainer of Calico Open Source, the most widely adopted container networking and security solution. The company’s software powers more than 100M containers across 2M+ nodes in 166 countries, and is supported across all major cloud providers and Kubernetes distributions.

As our team grows, we are looking for colleagues who not only share our passion for this work and growing our company, but who will also strengthen our company values and help ensure that Tigera remains a great place to work. At our core, our focus is on our customers, who are the heroes of our story; on aiming high and staying nimble in how we get there; on continuous learning to drive our success; and on respecting, collaborating, and supporting each other on a daily basis.

If you are looking to help make a substantial impact, and our values and products align with your vision of your career growth, we want to hear from you!

About Your Role

As a Customer Success Engineer, you will work with a portfolio of customers to help them deploy, use and adopt Calico products in their environment. You will have the unique opportunity to play a role that combines account management, professional services, technical training and technical support. The role involves understanding the customer's business and technical requirements and designing/implementing a security and observability solution using the Calico suite of products to meet those requirements. You will collaborate closely with sales, product management and engineering teams to drive successful outcomes for our customers. You will develop and sharpen your skills on Kubernetes, container security, container networking, observability and project management.

The position is an excellent opportunity at a growing cyber-security startup, and will be based in Vancouver. Strong experience in Linux system administration, customer-facing skills, and a passion for learning are the key requirements to be successful in this role.

Salary range for this role is OTE: CAD $90,000 - CAD $110,000

You have:

  • Solid hands-on technical skills and knowledge of Linux fundamentals and system administration
  • Working fundamentals of network and systems security
  • Analytical and process-oriented mindset
  • Passion and demonstrable desire for continuous learning and improvement
  • Enthusiastic and creative problem solver with the ability to inspire others
  • Excellent verbal and written communication and presentation skills
  • Bachelor's degree in computer science, computer engineering, information technology, or related subject
  • Although prior experience in not a requirement, an interest in the following is critical to be successful in this role:
    • Container environments (Kubernetes)
    • Cloud infrastructure management
    • Automation
    • Experience in an early-stage startup environment.

With offices in San Francisco, San Jose, Vancouver (Canada), Cork (Ireland), and London (England), we have a thriving team of diverse individuals from all over the world. We believe in a collaborative, flexible work environment based on respect for, and commitment from, every employee. We also offer a competitive compensation package along with full health, vision, and dental benefits. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration, and teamwork, make Tigera an awesome place to work.