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Customer Experience & Success Lead

Yoodli

Yoodli

Customer Service
Seattle, WA, USA
Posted on Tuesday, July 9, 2024

Customer Experience & Success Lead

Location
Seattle

Who we are:

Yoodli is your private communication coach. Our dream is to help people around the world improve their communication skills without feeling judged. We’ve raised $7M+ in seed funding from leading investors such as Madrona, AI2, Cercano and other industry experts. Our work has been featured in outlets including WSJ, Inc., and Geekwire. We recently announced a partnership with Toastmasters International to bring AI powered speech coaching to 300k+ members globally. We’re a mission focused and fast growing startup based out of the Allen AI Institute in Seattle. The team includes alumni from GoogleX, Apple, Intuit among others. Here’s a video describing our founding story. Here’s a TED Talk with our “why”. You can use the product live (and for free) at www.yoodli.ai.

What we’re hoping you bring:

You have experience ensuring the delivery of a seamless customer experience across all stages and touchpoints in the customer’s journey. You obsess over bringing customers the most delightful experience possible and are willing to go the extra mile. You will be responsible for managing and executing the customer experience strategy and priorities of the company. You will help the organization continually drive higher customer satisfaction, NPS, customer retention and new business growth. You work closely with the sales and leadership teams in providing frictionless interactions while delivering value to customers. This role is remote but we’d highly prefer someone who’s Seattle based.

About you:

5+ years of experience in customer-facing roles
Experience collaborating with cross-functional teams to develop the customer experience strategy for all lifecycle stages
Proven track record of effectively managing different-sized accounts and driving customer success
Experience collaborating with sales leadership to uncover and track important metrics
Exception verbal and written communication skills with a talent for clear and persuasive articulation of ideas
Strong experience in customer-facing roles that required the use of technology to customer engagement and success
Humility, creativity, and team-first-attitude, with a love for learning

Extra credit experience:

Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Compensation

Base compensation range from $100,000 - $115,000 depending on experience
Added quarterly commissions based on predefined targets met
Equity opportunities at a fast growing company
Health, dental, vision insurance
401k plans

What’s in it for you?

Huge impact opportunity: Build and scale a company from the ground up
Competitive compensation: Includes a combination of cash base and commission compensation
Work on a daily basis with the founding team and mentors
Join a fun, inclusive and highly motivated team culture (and help define it!)
How to Apply:
Does this role sound like a good fit? Email us at gtm-hiring@yoodli.ai. Please include the role’s title in the subject line and attach or link to your resume.