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Enterprise Customer Success Manager (Hybrid - Seattle)
Location
Seattle
Who we are:
Yoodli is your private communication coach. Our dream is to help people around the world improve their communication skills without feeling judged. We’ve raised $7M+ in seed funding from leading investors such as Madrona, AI2, Cercano and other industry experts. Our work has been featured in outlets including WSJ, Inc., and Geekwire. We recently announced a partnership with Toastmasters International to bring AI powered speech coaching to 300k+ members globally. We’re a mission focused and fast growing startup based out of the Allen AI Institute in Seattle. The team includes alumni from GoogleX, Apple, Intuit among others. Here’s a video describing our founding story. Here’s a TED Talk with our “why”. You can use the product live (and for free) at www.yoodli.ai.
What you’ll do:
As an Enterprise Customer Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams. This role is remote but we’d highly prefer someone who’s Seattle based.
About you:
3+ years of experience as an enterprise customer success manager
Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
Experience shaping and executing customer experience strategies for enterprise lifecycle stages
Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
Strong proficiency in customer engagement platforms and CRM tools
Humility, creativity, and team-first-attitude, with a love for learning
Extra credit experience:
Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency
Compensation
Total compensation ranges from $120,000 - $150,000 depending on experience
Inclusive of quarterly commissions based on predefined targets met
Equity opportunities at a fast growing company
Health, dental, vision insurance
401k plans
What’s in it for you?
Huge impact opportunity: Build and scale a company from the ground up
Competitive compensation: Includes a combination of cash base and commission compensation
Work on a daily basis with the founding team and mentors
Join a fun, inclusive and highly motivated team culture (and help define it!)
How to Apply:
Does this role sound like a good fit? Email us at gtm-hiring@yoodli.ai. Please include the role’s title in the subject line and attach or link to your resume.