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About Crowd Cow

Crowd Cow provides a seamless and direct way for consumers to buy from independent, family-owned farms, offering access to a diverse range of craft meats and seafood that are more flavorful than many people realize. We're also empowering top-tier independent producers to connect with a broader customer base.

We are excited to announce that we are expanding operations into the California Market, to better serve our California region customers.

As demand for high-quality meats and seafood delivered directly to customers’ homes continues to rise, Crowd Cow is experiencing tremendous growth. With a 300% increase this year, we’re expanding our team and looking for driven, talented individuals who thrive in a fast-paced, start-up environment. You should be adaptable, a quick learner, and deeply committed to delivering top-notch quality and an exceptional customer experience in the online marketplace.

Our warehouse team plays a crucial role in our success. They ensure that our high standards are consistently met, and that every customer order arrives on time with 100% accuracy. They accomplish this by working together with urgency and attention to detail. Our same-day shipping model requires nothing less than peak performance at all times.

Overview

Crowd Cow is seeking an experienced and dynamic Fulfillment Center Manager to oversee our fulfillment center in Watsonville, CA. In this role, you will be responsible for building and leading a high-performing team dedicated to achieving exceptional results, including 100% on-time shipping, flawless order accuracy, and ongoing productivity improvements.

This is an exciting opportunity to join a fast-paced, rapidly growing start-up and make a significant impact on our operations. The ideal candidate will be a strong, results-driven leader who thrives in an environment of ambiguity, takes full ownership of responsibilities, and excels in clear, effective communication. We are looking for someone who can independently manage and lead a remote facility while making sound decisions with confidence.

If you are passionate about operational excellence and leading a team to success, we’d love to hear from you!

Why You Want This Role:

• Disrupt the $80 billion beef industry by connecting small, high-quality ranches with consumers hungry for high-quality beef and a more informed way to buy it
• Work with a team that is genuinely driven to be the best
• Play a key role leading our California Fulfillment Center, and work with your colleagues across the country to build a unique and incredible cold-chain distribution network

What You’ll be Doing:

• Ensuring the timely and accurate fulfillment of customer orders
• Responsible for the overall direction, coordination and evaluation of the warehouse
• Hiring and managing a staff of warehouse employees to ensure proficient work habits, safe practices, inventory accuracy, training, and productivity
• Performing all administrative duties including scheduling, PTO oversight, timesheets, etc.
• Managing and monitoring inventory to ensure accuracy
• Ensuring proper training and utilization of WMS. Daily utilization of the WMS is required including inventory adjustments, de-allocations, location maintenance, etc.
• Managing utilization of space and other physical resources to maximize efficiency and performance.
• Supervise receipts and ensure necessary supplies on hand for order fulfillment (e.g., dry ice, boxes, coolers, etc.)
• Maintaining paperwork and documentation in a manner that will comply with policies and procedures.

Additional Responsibilities:

• Delegate responsibilities but will directly perform the same tasks as those you assign tasks to
• Process, pack, and ship orders accurately
• Maintain inventory of products; restock as needed
• Inspect products for damages; report as needed
• Maintain a clean and orderly warehouse environment
• Receive and appropriately sort and store incoming products
• Prepare products for shipping
• Follow all safety protocol and warehouse procedures
• Maintain adequate levels of supplies for your specific area including corrugated material, paper, labels, safety knives and marketing materials
• Interact with management and team members in other departments to plan, execute and report on initiatives
• Actively look for efficiency gains, process improvements and potential shortfalls
• Troubleshoot problem orders
• Take part in organizational meetings, as needed
• Manage supplies
• Participate in human resource meetings including coaching sessions and disciplinary action meetings
• Manage the day to day operation in the absence of the Warehouse Manager or Director of Fulfillment
• Other tasks and duties as assigned

What You Have:

• 8+ years of warehouse experience, preferably direct-to-consumer
• 3-5 years of inventory control experience, preferably direct-to-consumer
• 5+ years as a lead or supervisor
• Must be willing to maintain a flexible work schedule. Weekend availability may be required due to seasonality.
• Ability to communicate effectively both orally and in writing
• Ability to understand the inventory and order management systems and train team members
• Ability to learn the current process quickly and to identify process improvement opportunities

This is a full time position with an annual salary of $60K - $65K depending on experience

Full time employees receive a generous medical benefits and Paid Time Off package.

Crowd Cow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Benefits/perks listed may vary depending on the nature of your employment with Crowd Cow and the state/country where you work.

Must be eligible to work in the United States without requiring visa sponsorship.

Learn more about us at www.crowdcow.com