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Solutions Engineer

Deepgram

Deepgram

Remote
Posted on Wednesday, January 31, 2024

Company Overview

Deepgram is a foundational AI company building state of the art, production-ready AI models that streamline human-computer interaction and amplify productivity. By enabling seamless communication between humans and machines, we believe we can harness the untapped potential of AI and help pave the way for a more productive future. We passionately believe in the potential of audio data to transform lives, businesses, and interactions across the globe - which is why Deepgram is trusted by well-respected companies like NASA, Twilio, Auth0, and Spotify to push the boundaries of what is possible in voice technology!

Opportunity

Deepgram is looking to hire a Solutions Engineer to support our customers, prospects, and community by delivering world-class deep learning solutions and using state-of-the-art A.I. techniques to automate support, where applicable. You will work closely with Deepgram’s go-to-market team, researchers, and other engineers to identify technologies, integrations, and workflows to streamline the support experience. Your work will help identify and solve fundamental customer issues by building automated solutions. By interacting with prospective and signed customers and customer tickets directly, you’ll be able to create new training data and vet our automation tooling. You will triage immediate issues, problem-solve subtle and evasive bugs, and make product improvements to our production codebase to enhance the customer experience. You will be energized to engineer and build novel solutions to solve customer hurdles, advise on integration best practices and caveats, leverage technology to drive business value, and dive into a highly technical codebase, all with a customer first approach.

What You’ll Do

  • Bring a highly technical and analytical view to solving customer challenges

  • Work with customers, prospects, and community members directly to understand their market and product needs

  • Employ your natural curiosity in building solutions for our clients

  • Use your strong development background to serve as the technical lead throughout the customer lifecycle

  • Rapidly build working prototypes for customers while working across engineering, sales and marketing teams

  • Deploy best practices and educate customers to increase adoption with a highly technical product

You’ll Love This Role If You

  • Understand AI is here and are eager to use it for good

  • Thrive in providing technical leadership in a client focused environment

  • Are curious and eager to engineer custom end-to-end solutions that lead to future automation

  • Have a think smart, act first mindset (one of our core values)

  • Are excited to work with cutting-edge hardware and high-performance software stacks.

It’s Important To Us That You Have

  • Strong engineering background with proven proficiency in programming languages such as Python, Rust, and TypeScript/JavaScript

  • Ability to learn, digest and deploy technical solutions in a range of technical stacks

  • Experience delivering software demonstrations to audiences ranging from the C-suite, developers, and less-technical end-users

  • Experience partnering with sales to win and expand business by providing technical solutions

  • Proven experience solving problems with a critical focus

  • Proven experience building and supporting software products

It Would Be Great if You Had

  • An understanding of the processes involved in modern machine learning frameworks, e.g. PyTorch, ONNX, TensorRT, HuggingFace models

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding after closing our Series B funding round last year. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

We are happy to provide accommodations for applicants who need them.