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IT Support Lead

Rec Room

Rec Room

IT, Customer Service, Education
Seattle, WA, USA
Posted on Tuesday, May 14, 2024

Job Description:

As an IT Support Lead at Rec Room, you will set the strategic direction for implementing and maintaining our IT infrastructure to support both our in-office and remote employees. You will play a pivotal role in driving innovation, optimizing efficiency, and ensuring the reliability of our IT systems and networks.

This role is expected to be approximately split evenly between the leadership of the IT Support team (strategy, planning, budgeting and resource allocation, reporting, and team management) along with hands-on work (end-user support, etc). The in-office team expects someone from the IT team to be present daily but can accommodate remote work days as needed.

Responsibilities:

  • Collaborate with stakeholders to identify IT requirements and recommend solutions to support business objectives.
  • Develop and execute strategic plans for IT infrastructure, including inventory management, hardware, software, and network upgrades, to meet current and future business needs.
  • Oversee and participate in administering and maintaining servers, workstations, and network infrastructure to ensure optimal performance, reliability, and security.
  • Manage and directly provide Technical support to end-users, addressing hardware, software, and network issues promptly and effectively.
  • Respond to IT helpdesk tickets in a timely manner including troubleshooting and resolving technical problems related to workstations, servers, printers, and other peripherals.
  • Collaborate with procurement and finance teams to streamline purchasing processes and control expenses within budgetary constraints.
  • Maintain accurate documentation of IT systems, configurations, and procedures to facilitate knowledge sharing, troubleshooting, and disaster recovery efforts.
  • Lead and mentor our current IT support team, delegate tasks, set priorities, and ensure the team's alignment with organizational goals and objectives.

Requirements:

  • 5+ years of experience in senior and/or lead IT roles, with demonstrated leadership skills and a track record of success in overseeing complex IT projects and teams.
  • In-depth knowledge of IT infrastructure and end-user technologies, including Mac and PC and a wide variety of mobile and other devices.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Proven analytical and problem-solving abilities, with a strategic mindset and a focus on continuous improvement and innovation.

Nice to have:

  • Experience in IT support at game studio support dev kits and other gaming hardware.
The base pay range for this position is listed below; please note the base pay may vary depending on location, job-related knowledge, skills, and experience. Stock options and, in some cases, a sign-on bonus may be offered as part of the compensation package. We also offer a full slate of benefits, including flexible vacation, medical, dental vision, life and disability coverage, long-term care insurance, FSA, commuter benefits, a 401(k) plan with company match, and a parental leave program. We also offer some not-so-standard benefits, including equipment, family, and pet care stipends.
Base Pay Range
$96,852$128,794 USD

COMPANY INFO TO KNOW:

Rec Room offers generous medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. We also support your retirement benefits with a company match. Rec Room values work-life balance by providing unlimited paid time off. Our company values are real and drive our culture. We work hard to be a safe and friendly place for people from all walks of life.

Rec Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants who are in need of a reasonable accommodation for any part of the application process may contact, in confidence, accessibilityrequest.hr@recroom.com. Rec Room will work with each individual to define their application-related needs and to try to accommodate those needs.

Applicants can find our CCPA disclosure notice here.